Shipping, Duties, and Return Information

Shipping

Delivery Times

As soon as your order leaves our warehouse, you will receive an e-mail from us with a tracking number for your order. All Biscuit Plufls are scheduled to arrive early February and all Arctic Grey Plufls are scheduled to arrive in mid-April. We will keep you updated if that changes. If you have any questions or concerns about your item please reach out to us at hello@weareplufl.com

International Shipping

In addition to the US, we are only shipping to Canada at this time. 

Import duties and taxes are not included in the product price or shipping and handling cost. It may be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine these additional costs.

Return, Refund, Exchange Policy

Refund Policy: Plufl offers a full refund on all unopened and unused items within 30 days from purchase, excluding the shipping cost on the original purchase. For Pillows, an unopened and unused item means a vacuum-sealed product. Return shipping will be paid at the customer's expense. Refunds will be issued only after the item has been received and inspected to confirm it is unopened and unused.

Return Policy: Plufl offers a partial refund on undamaged, opened items within 30 days of purchase. Customer will be refunded minus a 20% restocking fee on the original purchase price, excluding the shipping cost on the original purchase. Return shipping will be paid at the customer's expense. Returns will be issued only after the item has been received and inspected to confirm it is undamaged.

Exchange Policy: Plufl offers a full exchange on any damaged items within 3- days of purchase, including the shipping cost to send a replacement item. For Pillows, a photo of the damaged item and the original shipping box is required to process returns. Exchanges will be shipped only after the photos of the damaged item(s) have been received via email at hello@weareplufl.com . Depending on where you live and available inventory, the time for your exchanged product to reach you may vary. 

All Items: Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund, return or exchange request. If you have any questions or concerns, please contact us at hello@weareplufl.com and you can expect a response within 1-2 business days. Our company has the right to refuse any returns not within our guidelines.