Shipping, Duties, and Return Information
As soon as your order leaves our warehouse, you will receive an e-mail from us with a tracking number for your order. All Biscuit Plufls are scheduled to arrive early February and all Arctic Grey Plufls are scheduled to arrive in mid-April. We will keep you updated if that changes. If you have any questions or concerns about your item please reach out to us at firstname.lastname@example.org
In addition to the US, we ship to Canada and the European Union.
Import duties and taxes are not included in the product price or shipping and handling cost. It may be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine these additional costs.
Return, Refund, Exchange Policy
Refund Policy: Plufl offers a full refund on all unopened and unused items within 30 days from purchase, excluding the shipping cost on the original purchase. For Pillows, an unopened and unused item means a vacuum-sealed product. Return shipping will be paid at the customer's expense. Refunds will be issued only after the item has been received and inspected to confirm it is unopened and unused.
Return Policy: Plufl offers a partial refund on undamaged, opened items within 30 days of purchase. Customer will be refunded minus a 20% restocking fee on the original purchase price, excluding the shipping cost on the original purchase. Return shipping will be paid at the customer's expense. Returns will be issued only after the item has been received and inspected to confirm it is undamaged. We do not accept returns on orders delivered outside of the Continental United States.
The Plufl Warranty
Your new Plufl human dog bed is covered by a 1-year Limited Warranty. For an entire 365 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement for any damaged part of the bed. This includes all components of the bed. If the warranty claim happens during your 30-night money back guarantee period, we will ship you the replacement after we receive the issued product and it will end your 30 night trial period.
Exchanges will be shipped only after the photos of the damaged item(s) have been received via email at email@example.com . Depending on where you live and available inventory, the time for your exchanged product to reach you may vary.
For instructions on exchanges, Please email us at firstname.lastname@example.org and include the following information:
- Full Name
- Order ID
- Email address
- Details or reason why you would like to exchange
- Photos of the damaged product and the law tag
You can expect a response within 1 - 2 business days after we receive your e-mail.
All Items: Once your item is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund, return or exchange request. If you have any questions or concerns, please contact us at email@example.com and you can expect a response within 1-2 business days. Our company has the right to refuse any returns not within our guidelines.