Refund policy
We want you to love your Plufl. If something isn't right, here's exactly how returns, refunds, and exchanges work.
Return window
You have 30 days from the date your order is delivered to request a return. To start, email us at hello@weareplufl.com with your order number and the reason for the return. We'll reply with return instructions and the address to ship to.
Please request a return before sending anything back. Items shipped to us without an approved return request can't be accepted.
What you can return
Items returned within 30 days in good, resellable condition (clean, complete, and with all parts and original packaging) are eligible for a refund of the product price minus a 20% restocking fee. This applies to all returns, whether or not the item has been opened.
Original shipping is non-refundable, and return shipping is the customer's responsibility, unless the item arrived defective, damaged, or incorrect (see below). We recommend a trackable shipping method, since we can only refund items we actually receive and inspect.
Damages and issues
Please inspect your order upon reception and contact us immediately at hello@weareplufl.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
The following can't be returned or refunded:
- Gift cards
- Final-sale and clearance items
- The X-Large Human Dog Bed, which is final sale and not eligible for returns
If you're unsure whether your item qualifies, just ask before you buy or before you ship anything back.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 2 weeks, minus the 20% restocking fee.
After we issue a refund, it can take a few additional business days for your bank or card company to post it to your account. If it's been more than three weeks since we approved your refund and you still don't see it, email us at hello@weareplufl.com.
Exchanges
The fastest way to get the item you want is to return your original item for a refund, then place a new order. Once your return is approved, go ahead and buy the replacement so it ships right away.
Warranty
Items which are damaged or defective may be returned pursuant to Plufl's Limited Warranty.
Questions
We're happy to help with anything about returns, refunds, or exchanges. Reach us anytime at hello@weareplufl.com.